CINNAMON & CO — Contact Information Policy

Effective Date: 21 August 2026

If you need assistance, have questions about your order, or require support regarding any of our policies, you can reach Cinnamon & Co through the following official channels.

Customer Support Contact Details

Email: hello@cinnamonandco.co.uk For order enquiries, returns, refunds, cancellations, product questions, or general support.

WhatsApp: @cinnamonandco (07356206652) For quick messaging, updates, and customer service communication.

Phone: +44 2045 690224 Available for urgent enquiries, delivery issues, or support requests.

Write to Us (Postal Correspondence Only)

Cinnamon & Co 167–169 Great Portland Street 5th Floor London W1W 5PF United Kingdom

Important: This address is for official correspondence only. Returns must NOT be sent to this address unless your return request has been approved and you have been provided with the correct return instructions.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 4:00 PM Sunday & Public Holidays: Closed

Messages received outside business hours will be responded to on the next working day.

Response Time

We aim to respond to all enquiries within:

• 24 hours on business days

• 48 hours during peak periods

Official Communication Only

For your security, Cinnamon & Co will never request sensitive information such as passwords or payment details through WhatsApp, SMS, or social media.

Always ensure you are communicating through our official channels listed above.

Escalation

If your issue requires escalation, a senior support representative will review your case and contact you directly.