CINNAMON & CO 

Terms of Service

Effective Date: 21 August 2026

1. Overview

This website is operated by Cinnamon & Co. Throughout the site, the terms “we”, “us”, and “our” refer to Cinnamon & Co. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old and legally capable of entering into a contract.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or harmful code.

A breach of these Terms will result in immediate termination of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your non‑payment data may be transferred unencrypted across networks. Payment information is always encrypted and processed securely.

You agree not to reproduce, copy, sell, or exploit any portion of the Service without written permission.

4. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only.

5. Modifications to the Service & Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time.

We are not liable for any modification, price change, suspension, or discontinuation.

6. Products & Services

Certain products may be available exclusively online. We make every effort to display accurate colours and images, but cannot guarantee your device’s display accuracy.

We reserve the right to limit quantities or discontinue products at any time.

All descriptions and pricing are subject to change without notice.

7. Billing & Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

If we make changes or cancel an order, we will notify you via email or phone.

You agree to provide accurate, complete, and current purchase and account information.

8. Shipping & Delivery

By placing an order, you agree to our Shipping Policy. Delivery times are estimates and may vary due to courier delays or customs processing.

9. Order Cancellations

Customers may cancel their order within 1 hour of purchase, provided the order has not yet been processed or dispatched.

After the 1‑hour window, or once the order has shipped, the order cannot be cancelled and will fall under our Returns & Refund Policy.

10. Returns & Refunds

Our Returns & Refund Policy applies to all customers worldwide.

Key points:

• 14‑day return window after delivery

• Customer pays return shipping

• 20% restocking fee applies to all approved returns

• Non‑returnable items include opened cosmetics, fragrances, personal care items, jewellery, gift cards, and clearance items

Faulty or incorrect items are eligible for free return shipping and full refunds.

11. Optional Tools

We may provide access to third‑party tools. We have no control over these tools and provide them “as is” without warranties.

You acknowledge that use of optional tools is at your own risk.

12. Third‑Party Links

Third‑party links may direct you to websites not affiliated with us. We are not responsible for third‑party content, policies, or actions.

13. User Comments, Feedback & Submissions

If you submit comments or feedback, you grant us the right to use, edit, publish, and distribute them without restriction.

We may monitor, edit, or remove content that violates these Terms.

You agree that your comments will not contain unlawful, abusive, or harmful material.

14. Personal Information

Your submission of personal information is governed by our Privacy Policy.

15. Errors, Inaccuracies & Omissions

Occasionally, information on our site may contain errors or omissions. We reserve the right to correct errors and update information at any time.

16. Prohibited Uses

You are prohibited from using the site to:

• Engage in unlawful activity

• Violate regulations or laws

• Infringe intellectual property

• Harass or harm others

• Upload malicious code

• Interfere with security features

Violation may result in termination of service.

17. Disclaimer of Warranties

We do not guarantee that the Service will be uninterrupted, timely, secure, or error‑free.

Products and services are provided “as is” without warranties of any kind.

18. Limitation of Liability

Cinnamon & Co is not liable for any damages arising from:

• Use of our products

• Inability to access the website

• Errors or omissions in content

• Third‑party actions

Your use of the site is at your own risk.

19. Indemnification

You agree to indemnify Cinnamon & Co against any claims arising from your breach of these Terms or misuse of our Services.

20. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will continue in full force.

21. Termination

We may terminate your access to the site at any time for violating these Terms.

22. Entire Agreement

These Terms constitute the entire agreement between you and Cinnamon & Co.

23. Governing Law

These Terms are governed by the laws of:

• United Kingdom (for UK customers)

• European Union regulations (for EU customers)

• Applicable consumer laws in your country (for international customers)

24. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

25. Contact Information

Questions about the Terms of Service should be sent to:

Email: hello@cinnamonandco.co.uk WhatsApp: @cinnamonandco Phone: +44 2045 690224