Shipping policy

CINNAMON & CO — Shipping & Delivery Policy

Effective Date: 21 August 2026

At Cinnamon & Co, we aim to provide fast, reliable, and transparent shipping for all customers worldwide. Please review our Shipping & Delivery Policy before placing an order.


1. Processing Times

All orders are processed within 1–2 business days (Monday–Friday). During peak periods, processing times may extend to 3–5 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed. You will be notified if there are significant delays.


2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and courier service.

Estimated delivery times:

  • United Kingdom: 2–5 business days

  • European Union: 4–7 business days

  • Rest of the World: 7–14 business days

Delivery times are estimates and not guaranteed. Courier delays, customs inspections, or unforeseen events may affect delivery.


3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take up to 24–48 hours to update.


4. Incorrect Address / Delivery Issues

Customers are responsible for providing accurate shipping information.

Cinnamon & Co is not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Lost packages due to incorrect address details

If a package is returned to us due to an incorrect address, the customer must pay the reshipping fee.


5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import duties, or taxes. These charges are not included in the product price or shipping cost.

Customers are responsible for all customs‑related fees in their country.

Cinnamon & Co is not responsible for delays caused by customs.


6. Lost, Stolen, or Damaged Parcels

If your parcel is lost or stolen after delivery confirmation, Cinnamon & Co is not liable.

If your parcel arrives damaged, please contact us within 48 hours with:

  • Order number

  • Photos of the damaged item

  • Photos of the packaging

We will assist with a replacement or refund depending on the situation.


7. Pre‑Orders & Backorders

If an item is on pre‑order or backorder, the estimated shipping date will be displayed at checkout. Orders containing pre‑order items will ship once all items are available.


8. Shipping Restrictions

We do not ship to:

  • PO Boxes (outside the UK)

  • Countries restricted by international trade regulations

  • Regions where courier access is limited

If your location is unavailable at checkout, please contact us.


9. Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided they have not been processed or dispatched.

Once shipped, the order cannot be cancelled and will fall under our Returns & Refund Policy.


10. Contact Information

For shipping questions or delivery issues, contact our Customer Support Team:

Email: hello@cinnamonandco.co.uk

WhatsApp: @cinnamonandco(07356206652)

Phone: +44 2045 690224