CINNAMON & CO 

 Returns & Refund Policy

Effective Date: 21 August 2026

At Cinnamon & Co, we are committed to providing high quality products and transparent customer service. This Returns & Refund Policy applies to all customers worldwide and outlines your rights under UK law, EU law, and general international standards.

1. Order Cancellations (1‑Hour Window)

Customers may cancel their order within 1 hour of purchase, provided the order has not yet been processed or dispatched.

After the 1‑hour window, or once the order has been shipped, the order cannot be cancelled and will fall under this Returns & Refund Policy.

2. Return Policy (14 Days After Delivery)

Customers have 14 days from the date of delivery to request a return.

To qualify for a return, items must be:

• Unused, unopened, and in original packaging

• In a resaleable condition

• Free from damage, wear, or signs of use

• Accompanied by proof of purchase (order confirmation or invoice)

Cinnamon & Co reserves the right to refuse returns that do not meet these conditions.

3. Legal Rights (UK, EU & International)

UK Customers (Consumer Rights Act 2015 & Consumer Contracts Regulations 2013)

UK customers have the right to:

• A 14‑day return period after delivery

• Return goods at their own cost unless faulty or incorrect

• Receive a refund for the product value (minus restocking fee)

EU Customers (Consumer Rights Directive)

EU customers are entitled to:

• A 14‑day withdrawal period after delivery

• Refunds issued once goods are returned and inspected

• Return shipping costs paid by the customer unless faulty or incorrect

Rest of the World

Customers outside the UK/EU follow Cinnamon & Co’s standard policy:

• 14‑day return window

• Customer pays return shipping

• 20% restocking fee applies

• Refunds issued after inspection

Local consumer laws may provide additional rights depending on the country.

4. Non‑Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened skincare or cosmetic products

• Opened perfumes or fragrances

• Used personal care items

• Jewellery

• Gift cards, promotional items, or free gifts

• Clearance or final‑sale items

5. Return Shipping Costs

Customers are responsible for all return shipping costs unless the item is faulty, damaged, or incorrect.

We strongly recommend using a tracked and insured courier, as Cinnamon & Co is not responsible for lost or damaged returns.

6. Restocking Fee (20%)

All approved returns are subject to a 20% restocking fee, deducted from the refund amount. This fee covers inspection, handling, and repackaging.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Description of the issue

• Clear photos of the product and packaging

Once verified, we may offer:

• A replacement

• A full refund

• Store credit

Return shipping for faulty or incorrect items is covered by Cinnamon & Co.

8. Refund Process

Once your return is received and inspected, you will be notified of approval or rejection.

If approved:

• Refunds are issued to the original payment method

• Shipping fees are non‑refundable

• Refund processing may take 5–14 business days, depending on your payment provider

9. How to Request a Return

To initiate a return, please contact our Customer Support Team:

Email: hello@cinnamonandco.co.uk

WhatsApp: @cinnamonandco(07356206652)

 Phone: +44 2045 690224

Please include the following information:

• Full name

• Order number

• Reason for return

• Photos (if applicable)

Returns sent without the required information or without prior approval may not be accepted.

10. Consumer Rights

Nothing in this policy affects your statutory rights under:

• UK Consumer Rights Act 2015

• UK Consumer Contracts Regulations 2013

• EU Consumer Rights Directive

• Applicable consumer protection laws in your country